Return Policy

Return Policy

Items can be returned or exchanged within 30 days from the date of purchase. Please note that flash sale items, free gifts, swimwear, lingerie, and clearance items cannot be returned.

Please keep your proof of payment and provide it to our customer service team, as it is required for your refund.

You may drop off the package at your nearest post office or contact the post office to arrange a pickup.

Before returning any items, please contact our customer service team for the return address: gaslysupport@gmail.com

Return Conditions

For items without quality issues:

  • Ensure that returned items are unworn, unwashed, undamaged, and include the original tags and packaging.

  • All return requests must be approved by our customer service team before the item is sent to our return address.

For items with quality or sizing issues:

  • Contact our customer service team and provide clear photos of the issue.

  • Once confirmed, the return address will be provided to you immediately.

Customers may request a return or refund in the following cases:

  • Incorrect or damaged item received

  • Items do not match the product page

  • Defective items received

  • Missing items

  • Poor material quality or workmanship

Return Process

Please follow our return process carefully to avoid delays:

  • If your item is eligible for return, contact our customer service team (gaslysupport@gmail.com) with:

    • Order number

    • SKU number or product name

    • Reason for return

  • Our customer service team will respond within 24 hours.

  • Send the item to the return address provided by us and share the shipping receipt, including the tracking number and valid proof of shipment.

Refunds

Once we receive the returned items, we will inspect them and contact you within 24 hours.
Your payment will be refunded within 3 business days after our confirmation.

Return Address

Do not send your return to the shipping address on your package. This is not the return address and may delay the processing of your return.

You must send the package only to the address provided by our customer service team (email: gaslysupport@gmail.com).